FAQ
Good questions deserve clear answers.
What Pair Companion does, what it does not do, and what you need before installing.
Product
What is Pair Companion?
It is a desktop context layer for Claude Code or Codex. It can analyze screens, transcribe conversations, maintain controlled local context, and stream suggestions into a movable overlay.
Which platforms are supported?
Desktop packages are available for macOS and Windows. An Android APK provides optional remote controls and response navigation. Linux is not supported: the overlay has to stay out of a full-screen share, and Linux desktops (X11 and Wayland) have no capture-exclusion API, so that privacy cannot be guaranteed there.
Do I need Claude Code or Codex?
Yes, one of them is required. Pair Companion uses your own locally authenticated Claude Code (Anthropic) or Codex (OpenAI/ChatGPT) account: it never calls model APIs with its own keys. That is why Pair Companion adds no AI usage cost, and also why it cannot produce answers without one of those subscriptions installed and signed in on your computer. The Pair Companion subscription covers the app only.
Does it work with screenshots containing multiple-choice questions?
Pair Companion classifies the visible task before answering. It can treat a form as a questionnaire, a coding platform as a code challenge, or an application as a debugging context.
Privacy & visibility
Is the overlay hidden from screen sharing?
The app uses operating-system capture-exclusion APIs on supported platforms. Conferencing applications can change behavior, so test your specific OS and app combination before relying on it.
Are screenshots stored?
Screenshots created for analysis are temporary and deleted after the request completes. Session answers and profile context may be stored locally until you remove them.
Does Pair Companion receive my Claude or OpenAI password?
No. Authentication stays in the locally installed provider tool. Pair Companion invokes that local tool and does not collect your AI account password.
Billing & licenses
How does the 7-Day Pass work?
It costs $11.99 as a one-time payment and does not renew. Activate the key within 30 days of purchase; the seven-day access period begins on first activation and includes every product feature.
Is there a free trial?
Yes. Every desktop download includes 30 minutes of free use per computer. Start it from the license screen inside the app; no card or account is needed. The license service meters the time while the app is unlocked, so changing the system clock, deleting local data or reinstalling does not restart it. When the trial ends, purchase a plan and enter your license key on the same screen.
How many computers can use one license?
One active computer. A controlled transfer is available for legitimate hardware changes, subject to cooldown and annual transfer limits.
How do I receive my license?
After Stripe confirms payment, the checkout page shows your license key and the same key is emailed to the address you used at checkout; keep it private and enter it in the desktop app on the computer you want to activate. If you closed the page or lost the key, the recover page shows it again from the email and receipt of your Stripe purchase.
Can I cancel or request a refund?
The 7-Day Pass has no renewal to cancel. You can cancel future monthly or annual renewals at any time and keep access until the end of the paid period. Refunds required by law are paid in full; outside those rights, digital purchases and renewals are generally final. See the Refund and Cancellation Policy before purchasing.
Responsible use
Can I use Pair Companion in interviews?
Only when doing so follows the interviewer's instructions and applicable platform or employer rules. The product is suitable for mock interviews, preparation, take-home exercises where assistance is allowed, meetings, and ordinary work.
Does Pair Companion guarantee that it cannot be detected?
No. We do not make that promise. Capture behavior, endpoint monitoring, workplace policies, and third-party software can change. You remain responsible for transparent and permitted use.
Still need help?
Tell us what is blocking you.
Include your operating system, Pair Companion version, and the exact error message. Never send your license key or AI account credentials.