Installation
Confirm you downloaded the package for your operating system and processor. On Windows prefer the Setup installer; if you use the portable ZIP, extract all of it before launching the app.
Read the installation guide →Support
Get back into your flow.
Start with the checks below. If the problem remains, contact support with safe diagnostic information.
Permissions
Screen capture, system audio, and microphone access are controlled by the operating system. Restart the app after changing them.
Read common questions →Diagnostics
Include the app version, OS version, provider selected, and relevant logs. Remove personal content before attaching anything.
Handle data safely →Contact support
Send useful context, never secrets.
Lost your license key? Recover it from your Stripe receipt in a minute. For anything else, email support@paircompanion.com. Replies usually go out within one business day. Include the information below so the issue can be reproduced quickly.
- Operating system and exact Pair Companion version
- Steps that led to the issue
- The visible error message
- Whether Claude Code or Codex works directly
Never include
Do not send your license key, Stripe payment details, Claude or OpenAI credentials, private interview content, unredacted screenshots, or employer-confidential information.