Legal
Refund & Cancellation Policy
Version 2026-10-01 — effective October 1, 2026
The 7-Day Pass is a one-time purchase and does not renew. You can cancel future subscription renewals at any time. Refunds required by consumer law are paid in full. Outside those rights, access is delivered on activation and charges are generally final; exceptional goodwill refunds may exclude payment-processing costs that Stripe does not return to us.
1. Mandatory consumer rights
This policy does not limit any right that cannot legally be waived. In Brazil, a consumer who purchases online may exercise the statutory right of withdrawal within 7 calendar days as provided by Article 49 of the Consumer Protection Code. If the law where you live grants a longer or broader mandatory right, that right applies.
A refund required by law is issued in full to the original payment method. We do not deduct Stripe fees, administrative fees, or a usage amount from a legally required refund.
2. Digital access and refunds outside mandatory rights
Pair Companion is digital software. Subscription access is made available immediately after payment; a 7-Day Pass is delivered immediately and its access period begins when activated. A card-free 30-minute trial is available before purchase so you can test installation, operating-system compatibility, screen capture, audio devices, and the connection to your own AI subscription.
After any mandatory withdrawal period has expired, purchases and renewals are final except for a duplicate charge, a billing error, a remedy required by law, or a material technical defect that support cannot resolve within a reasonable period. We do not normally refund for change of mind, forgetting to cancel, unused access time, dissatisfaction with third-party AI output, or a compatibility issue that could reasonably have been identified during the free trial.
3. Exceptional goodwill refunds and Stripe costs
We may approve a refund outside the situations above as a discretionary goodwill exception. Where applicable law permits, that refund may be reduced only by the actual, non-refundable processing, currency-conversion, and related payment fees retained by Stripe for that transaction. We will disclose the calculation before processing the refund so you can accept it or keep the subscription. This deduction never applies to a mandatory statutory refund, duplicate charge, our billing error, or another remedy that must legally be provided in full.
4. How to request a refund
Email support@paircompanion.com from the address used at checkout. Include the purchase date and the Stripe invoice, Checkout Session, or subscription reference shown on your receipt, plus a short description of the request. Never include your full card number, AI credentials, or license key. We acknowledge the request by email and normally provide a substantive response within two business days.
5. Processing and license access
Approved refunds are issued through Stripe to the original payment method. Bank and card processing times vary and are outside our control. A full refund ends the corresponding license immediately. A partial refund does not change access unless we agree otherwise in writing.
6. Pass expiration and subscription cancellation
The 7-Day Pass does not renew and expires seven days after first activation; it must be activated within 30 days of purchase. Monthly and annual subscriptions renew automatically at the interval shown during checkout until canceled. Open the Stripe customer portal from the license recovery page, or email support@paircompanion.com. Cancellation stops future renewals; unless a refund is legally required or separately approved, access stays active until the end of the period already paid and no unused time is refunded.
7. Payment disputes and chargebacks
If you recognize a charge but believe it is wrong, contact support first so we can investigate and, where appropriate, refund or correct it without a card-network dispute. This request does not restrict your legal right to contact your bank.
When Stripe reports a chargeback, the related license may be suspended while the dispute is reviewed. We may provide Stripe and the card issuer with relevant purchase, checkout-consent, delivery, activation, license-usage, cancellation, and support records. These records do not include your screenshots, transcripts, source code, prompts, or AI responses. Access is restored if the dispute is resolved in our favor and the subscription remains valid; it is revoked if the payment is reversed. A knowingly false or abusive dispute may result in account termination and recovery of amounts lawfully due.
8. Policy versions and price changes
The policy version presented and accepted at checkout governs that purchase. A later change will not retroactively reduce refund rights already granted for an earlier charge. Any price change affecting an existing renewal is communicated in advance as required by law, and you may cancel before the new price is charged.
9. Contact
Refund, cancellation, and billing questions: support@paircompanion.com.